At Micolac Travels and Tours Ltd, we value your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, use, store, and protect the information you provide to us in accordance with the Nigeria Data Protection Regulation (NDPR).
1. Information We Collect
We collect the following types of personal information when you use our services:
Personal Identification Information: Full name, gender, date of birth, nationality, passport details, and any other identity documentation.
Contact Information: Email address, phone number, and physical address.
Travel Details: Flight information, hotel preferences, travel itinerary, visa requirements, and other travel-related details.
Payment Information: Credit/debit card details, bank account information, and billing address.
Health Information (if required): Health conditions or special requirements necessary for travel arrangements (e.g., medical needs during travel).
Communication Preferences: Information regarding your subscription to our newsletters or marketing communications.
2. How We Use Your Information
The information we collect is used for the following purposes:
Booking and Reservation: To process your travel bookings, including flights, hotels, tours, visas, insurance, and airport transfers.
Customer Support: To respond to your inquiries, handle complaints, and provide after-sales services.
Travel Documentation: To assist with obtaining visas, insurance, and other travel-related documents.
Payment Processing: To process payments for our services securely.
Marketing and Communication: To send you promotional materials, special offers, and updates related to your travel interests, with your consent.
Legal Compliance: To comply with Nigerian laws and regulations, including immigration and customs requirements.
3. How We Share Your Information
We may share your personal information with third parties only under the following circumstances:
Service Providers: Airlines, hotels, insurance companies, visa authorities, and other travel-related service providers to fulfill your bookings.
Legal Authorities: If required by law, we may disclose your information to government authorities, law enforcement agencies, or regulators.
Business Partners: With your consent, we may share your information with trusted business partners for marketing purposes.
We do not sell or rent your personal information to third parties for their marketing purposes without your consent.
4. Data Security
We take the security of your personal data seriously. Micolac Travels and Tours Ltd implements appropriate technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure, including:
Encryption of sensitive data such as payment details.
Secure storage systems to protect your information.
Regular reviews of our security practices and procedures.
5. Data Retention
We will retain your data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely dispose of it.
6. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the following rights regarding your data:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete information.
Right to Erasure: You may request that we delete your personal information under certain circumstances.
Right to Object: You can object to the processing of your personal data for direct marketing or other purposes.
Right to Data Portability: You may request that we transfer your data to another service provider.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your user experience. Cookies allow us to:
Remember your preferences during visits to our website.
Provide relevant advertising based on your browsing habits.
You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Changes to this Privacy Policy
Micolac Travels and Tours Ltd reserves the right to update or modify this privacy policy at any time. Any changes will be posted on our website, and the effective date will be updated. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:
Micolac Travels and Tours Ltd
Email: info@micolactravels.com
Phone: +2348033001688
Address: 1, Omotayo Ojo Street, Allen Avenue, Ikeja, Lagos.
